Terms of Service

1. Acceptance of Terms

By accessing and using the Grifespian Media website (grifespian.media), purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our website or services.

2. Company Information

Grifespian Media is a Canadian business operating under the following details:

• Business Name: Grifespian Media
• Address: 123 Craft Street, Toronto, ON M5V 3A1, Canada
• Phone: (416) 555-1234
• Email: [email protected]

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing and purchasing handicraft supplies
• Accessing educational content and tutorials
• Participating in workshops and events
• Contacting customer service
• Subscribing to newsletters and updates

3.2 Prohibited Use

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Violate any laws or regulations
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access our website
• Interfere with the proper functioning of the website
• Impersonate any person or entity

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, prices, and availability information. However:

• Product colors may vary slightly from images due to monitor settings
• Prices are subject to change without notice
• Product availability may vary
• We reserve the right to discontinue products at any time

4.2 Pricing

All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise specified. We reserve the right to:

• Change prices at any time without prior notice
• Correct pricing errors on our website
• Cancel orders with incorrect pricing
• Offer promotional pricing to specific customer groups

4.3 Workshop Services

Workshop and consultation services are subject to:

• Availability and instructor schedules
• Minimum and maximum participant requirements
• Specific cancellation and rescheduling policies
• Safety guidelines and equipment requirements

5. Orders and Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase products or services. We reserve the right to:

• Accept or decline any order at our discretion
• Verify payment information before processing orders
• Cancel orders for out-of-stock items
• Limit quantities on certain products

5.2 Payment Terms

Payment is required at the time of order placement. We accept:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Electronic fund transfers
• Corporate purchase orders (for approved business accounts)

5.3 Billing

By providing payment information, you authorize us to charge your payment method for:

• Product and service costs
• Applicable taxes
• Shipping and handling fees
• Any additional charges related to your order

6. Shipping and Delivery

6.1 Shipping Areas

We ship to all provinces and territories within Canada. International shipping may be available for certain products upon request.

6.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may be delayed due to:

• Weather conditions
• Shipping carrier delays
• Remote locations
• Customs processing (for international orders)
• Product availability

6.3 Risk of Loss

Risk of loss for products passes to you upon delivery to the shipping address provided.

7. Returns and Refunds

7.1 Return Policy

We offer a 30-day return policy for most products, subject to the following conditions:

• Items must be in original, unused condition
• Original packaging and documentation must be included
• Return authorization must be obtained before shipping
• Return shipping costs are the customer's responsibility

7.2 Non-Returnable Items

The following items cannot be returned:

• Custom-cut materials and lumber
• Personal protective equipment
• Perishable or consumable items
• Digital downloads and tutorials
• Special order items

7.3 Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

8. Intellectual Property

8.1 Our Content

All content on our website, including text, images, logos, videos, and tutorials, is owned by Grifespian Media or licensed to us. This content is protected by Canadian and international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.

8.3 User Content

If you submit content to our website (reviews, comments, photos), you grant us a non-exclusive, royalty-free license to use, modify, and display such content.

9. Disclaimers and Limitations

9.1 Website Availability

We strive to maintain website availability but cannot guarantee uninterrupted access. The website may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Server issues
• Internet connectivity problems

9.2 Product Disclaimers

While we ensure product quality, we disclaim warranties beyond those required by law. Products are sold "as is" with respect to:

• Fitness for particular purposes
• Compatibility with other products
• Performance in specific applications
• Durability beyond normal use

9.3 Limitation of Liability

To the maximum extent permitted by law, Grifespian Media's liability is limited to the purchase price of the product or service in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Personal injury (except as required by law)
• Damage to other property

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Account Terms

11.1 Account Creation

You may create an account to access certain features. You are responsible for:

• Providing accurate and current information
• Maintaining the security of your password
• All activities that occur under your account
• Notifying us of unauthorized use

11.2 Account Termination

We may suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

12. Communication

By using our website or services, you consent to receive communications from us via email, phone, or postal mail regarding:

• Order confirmations and updates
• Service announcements
• Marketing communications (with your consent)
• Legal notices and policy updates

13. Governing Law

These Terms are governed by the laws of Ontario, Canada, and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario, Canada.

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via:

• Email notification to registered users
• Website banner or notice
• Updated "Last Modified" date

Your continued use of our website after changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us: