1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They help us provide you with a better browsing experience by:
- Remembering your preferences and settings
- Enabling website functionality
- Analyzing how you use our website
- Personalizing content and advertisements
- Providing security features
Cookies may be set by us (first-party cookies) or by third-party services we use (third-party cookies).
2. Types of Cookies We Use
2.1 Essential Cookies (Always Active)
These cookies are necessary for the website to function properly and cannot be disabled. They include:
Essential Website Functionality
- Session Management: Maintains your session as you navigate the site
- Shopping Cart: Remembers items you've added to your cart
- Security: Protects against fraudulent activity
- Load Balancing: Distributes traffic across our servers
- Cookie Consent: Remembers your cookie preferences
Legal Basis: Legitimate interest for website functionality
Retention: Session cookies expire when you close your browser; persistent cookies expire after 30 days
2.2 Performance Cookies (Optional)
These cookies help us understand how visitors use our website so we can improve its performance:
Website Analytics
- Page Views: Tracks which pages are visited most frequently
- User Journey: Understands how users navigate our site
- Error Tracking: Identifies technical issues
- Performance Metrics: Measures page load times
- Popular Content: Identifies most engaging content
Legal Basis: Your consent
Retention: Up to 24 months
Third Parties: Google Analytics (anonymized data)
2.3 Functional Cookies (Optional)
These cookies enable enhanced functionality and personalization:
User Preferences
- Language Settings: Remembers your preferred language
- Location: Provides location-relevant content
- Form Data: Saves partially completed forms
- Recently Viewed: Shows recently viewed products
- Accessibility: Remembers accessibility preferences
Legal Basis: Your consent
Retention: Up to 12 months
2.4 Marketing Cookies (Optional)
These cookies are used to deliver relevant advertisements and measure campaign effectiveness:
Advertising and Marketing
- Ad Targeting: Shows relevant advertisements based on interests
- Campaign Tracking: Measures effectiveness of marketing campaigns
- Social Media: Enables social media sharing and integration
- Retargeting: Shows ads for products you've viewed
- Conversion Tracking: Tracks successful purchases from ads
Legal Basis: Your consent
Retention: Up to 13 months
Third Parties: Facebook Pixel, Google Ads, Instagram
3. Third-Party Cookies
We work with trusted third-party services that may set their own cookies. These include:
3.1 Analytics Services
- Google Analytics: Website traffic analysis (anonymized data)
- Hotjar: User behavior analysis and heatmaps
3.2 Social Media Platforms
- Facebook: Social sharing and advertising
- Instagram: Content integration and advertising
- Twitter: Social sharing functionality
- YouTube: Video content embedding
3.3 Marketing and Advertising
- Google Ads: Targeted advertising and conversion tracking
- Facebook Ads: Social media advertising
3.4 Customer Support
- Live Chat Software: Customer support functionality
- Email Marketing: Newsletter and marketing communications
Each third-party service has its own privacy policy and cookie practices. We recommend reviewing their policies for more information.
4. Managing Your Cookie Preferences
4.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner allowing you to:
- Accept All: Consent to all cookie types
- Necessary Only: Accept only essential cookies
- Custom Settings: Choose specific cookie categories
4.2 Changing Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Clearing your browser cookies and revisiting our site
- Using your browser's cookie management settings
- Contacting us at [email protected]
4.3 Browser Cookie Controls
Most browsers allow you to control cookies through their settings:
Browser-Specific Instructions:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Site permissions > Cookies and site data
4.4 Impact of Disabling Cookies
Disabling certain cookies may affect your website experience:
- Essential Cookies: Website may not function properly
- Performance Cookies: We can't improve site performance
- Functional Cookies: You'll lose personalized features
- Marketing Cookies: Ads may be less relevant to you
5. Mobile App Cookies
If we develop mobile applications in the future, similar technologies to cookies may be used, including:
- Mobile device identifiers
- Local storage technologies
- Software Development Kit (SDK) technologies
- Push notification tokens
Mobile app privacy practices will be covered in a separate Mobile App Privacy Policy.
6. International Users
6.1 Canadian Users
Our cookie practices comply with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).
6.2 European Users
For visitors from the European Economic Area, our cookie practices comply with GDPR (General Data Protection Regulation) requirements.
6.3 Other International Users
We respect privacy laws in all jurisdictions where our website is accessed and strive to provide appropriate cookie controls for all users.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect information from children through cookies or other means. If you believe a child has provided information through our website, please contact us immediately.
8. Cookie Security
We implement appropriate security measures to protect cookie data:
- Secure Transmission: Cookies are transmitted over encrypted connections (HTTPS)
- Limited Access: Only authorized personnel can access cookie data
- Regular Reviews: We regularly review and update our cookie practices
- Data Minimization: We collect only necessary cookie data
- Secure Storage: Cookie data is stored securely on our servers
9. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in:
- Technology and cookie practices
- Legal requirements
- Business practices
- Third-party services we use
When we make significant changes, we will:
- Update the "Last Updated" date
- Notify users through our website
- Request new consent if required by law
- Send email notifications to subscribers (for major changes)
10. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
11. Useful Links
11.1 Related Policies
11.2 External Resources
11.3 Third-Party Privacy Policies