Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping information
• Payment information (processed securely through third-party payment processors)
• Product preferences and purchase history
• Workshop registration and attendance information
• Communication preferences and newsletter subscriptions
• Customer service interactions and feedback

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Service: To respond to your inquiries and provide customer support
• Communication: To send you newsletters, promotional materials, and service updates (with your consent)
• Workshop Services: To register you for workshops and provide related services
• Account Management: To create and maintain your customer account
• Payment Processing: To process payments and prevent fraud
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send relevant offers and information about our products and services (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Shipping and delivery services
• Email marketing and newsletter services
• Website hosting and technical support
• Customer service and support

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or other illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred to the new owner.

4. Data Storage and Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure socket layer (SSL) encryption for data transmission
• Secure payment processing systems
• Access controls and authentication systems
• Regular security audits and updates
• Employee training on privacy and security practices

4.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally, we retain:

• Customer account information: As long as your account is active
• Order and transaction records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 24 months

4.3 International Transfers

Your information may be stored and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your account information at any time
• Request a copy of your personal information

5.2 Consent Withdrawal

You may withdraw your consent for certain uses of your information:

• Unsubscribe from marketing emails using the link provided
• Contact us to opt out of promotional communications
• Adjust your cookie preferences in your browser settings
• Request deletion of your account information

5.3 Account Deletion

You may request deletion of your account and associated personal information, subject to legal retention requirements. Contact us at [email protected] to request account deletion.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Cookie Management

You can control cookies through:

• Our cookie consent banner when you first visit our website
• Your browser settings to block or delete cookies
• Third-party opt-out tools for advertising cookies

Note that disabling certain cookies may affect website functionality.

7. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

For children between 13 and 18 years of age, we require parental consent before collecting personal information for workshop registrations or account creation.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will:

• Post the updated Privacy Policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when material updates are made

Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.

11. Complaints and Regulatory Information

If you believe we have not adequately addressed your privacy concerns, you may file a complaint with:

You may also contact your provincial privacy commissioner if applicable.